Customer Testimonials
A Simple Guide to Easy Reviews
Thanks for taking the time to provide a review, we appreciate it. If you're not sure what to include in your review, here are some tips on providing the most helpful information for our future customers. Ask yourself these questions when providing your review:
- Did you buy new or used?
- What kind of car did you buy?
- What service did you have done in our service department?
- Where do you live?
- Did you drive past other options to choose us?
- Which of our employees helped you and how did they do?
- How do we compare to other dealerships you've visited in the past?
- Do you have any tips to offer future customers?
If you're in a hurry, don't worry, we love short reviews too!
04/2021
Went in and knew the vehicle I wanted. Salesman Pedro Rostro helped me immediately within 3 hours me and my family were able to purchase the vehicle we wanted. This is the second car he has sold me and everything went smoothly, no issues, great customer service. Will definitely go back to him for our next vehicle.
04/2021
Mike has sold us 2 F150 trucks in the last 3 years and his professionalism and thoroughness has remained consistent and excellent. He goes above and beyond for his clients and matches you to the right vehicle everytime. I am always at ease with the buying process because I know Mike is anticipating my needs and has all the resources I need for an easy quick and easy transaction. I highly recommend Casa Ford.
04/2021
This is my 3rd truck I have bought from Mike Rivera and he has always made sure that he stays within the payment I need and he has also made my shopping experience with Casa Ford exceptional! I will continue to purchase from this dealership as they are reliable and straightforward with their sales. Best place to shop when looking for a new ride!
04/2021
Honestly, I was taken care of with excellent customer service by Javier Mendoza. Everything that my vehicle needed to be repaired it was taken care of. Plus he communicated with me on a daily basis and kept me up to date. He is exceptionally great when it comes to treating people and taking care of the issues. I highly recommend him for his excellent customer service. 👍🙂
Patricia
El Paso, Tx
03/2021
Went in to try and trade in my 08 Expedition that I got last year with 18% interest rate, I went in with low expectations thinking I was going to waste someone time. Travis York helped me out, got me out of that high interest debacle onto something newer and better, truly amazing service, he was not willing to let me go until he worked out an amazing deal, and way lower interest. He will definitely be my go to salesman moving forward. If you all need a used/new car, go to casa ford and ask for Travis, you will not be disappointed at all. Thank you Mr. Travis
Luis
El Paso, Tx
03/2021
Jose Rosales is the rep to go he didn't let me go without a great deal 100% recommended his services was excellent thorough with the entire procedure from beginning to end also Alex the financing manger was excellent both of them make a great team made me feel welcomed and felt that family bond! Great staff keep up the good work! Thank you guy
03/2021
Jose did a very good job allowing me and my wife to test drive a used vehicle. After an exchange of proposals we finally agreed on a very reasonable sales price. The best action that took place was how Alex Aguirre found an institution to finance our vehicle at 1.99% interest rate for 4 years. A very happy customer thanks to Casa Ford and their employees.
Rahamon
El Paso, Tx
08/2020
If you're buying a vehicle, used or new, please go see Daniel Saenz! The best car salesmen in El Paso, TX! I will definitely be back for more vehicles in the future as soon as I pay down one of my other cars.
Breusley
El Paso, TX
08/2020
Javier is always helpful in the service department! Great customer service with everyone you talk to there
Kiki
El Paso, TX
08/2020
Amazing salesman Jermaine Bowen and Finance Alex Aguirre. Mr. Bowen even delivered my new car to me in Marfa, TX. Am so blessed and pleased with them and their services. I highly recommend them for your next new car.
Raul Lara
Marfa, TX
08/2020
Our sales team took excellent care of us. Thay did everything they said they would do for us. Great experience!
Kevin Clark
El Paso, TX
08/2020
The service department is the best in El Paso and Las Cruces! Javier has always taken excellent care of my baby! He goes far beyond great service for Casa Ford customers. Thank you for taking excellent care of my baby! I won't go anywhere else! I trust him and Casa Ford Service dept. With my baby.
Lety Pedroza
El Paso, TX
08/2020
Friendly honest service. Javier, our service advisor was excellent. Highly recommend them.
Luz Rivera
El Paso, TX
08/2020
I have been a Casa Ford client for 17 years. I keep coming back to my sales representative Yamil. He is friendly, knowledgable and treats clients with respect.
Betty Chavez
El Paso, TX
08/2020
Excellent results all the way around. I went to Shamaley when I started my search for a new truck and didn't like the lack of service. So then I went to Casa Ford, and Jonathan definitely brought amazing service. He followed up with all my questions via phone or email. Ensured that I was getting what I wanted. As a result of his knowledge I actually ended up with a Platinum instead of the Lariat I initially came in for and even saved money.
David Carter
El Paso, TX
07/2020
I am very pleased with the customer service Ms. Sabrina provided. She was very helpful and professional. Thank you
Jose Delgado
El Paso, TX
07/2020
I went looking for a new vehicle, luckily for me I had an amazing sales team. Their names are Mauricio Salinas and Javier Jimenez, they showed us a variety of cars. After so many vehicles, I found the one. I would like to say thank you for all the help Mauricio and Javier provided. I also referred many family members to them. Once again, thank you Mauricio and Javier.
Rosa Martinez
El Paso, TX
